Frequently Asked Questions

Every timepiece undergoes a rigorous multi-stage authentication process conducted by independent certified horologists, not our own staff. This includes serial number verification against manufacturer databases, movement bench-testing on a Witschi timing machine for beat rate, amplitude, and power reserve, external component analysis under magnification, and material composition verification. A detailed authentication certificate is issued with every watch.

Certified Pre-Owned means the watch has been independently authenticated, professionally inspected, and verified to be a genuine timepiece from the original manufacturer. Each piece comes with a comprehensive authentication certificate, has been bench-tested for timing accuracy and power reserve, and is backed by our 1-year warranty and 14-day satisfaction guarantee.

Our significantly below-retail pricing is made possible through our direct sourcing relationships. We acquire inventory from authorized dealer overstock liquidations, private estate sales, collector trade-in programs, and our international wholesale network spanning Switzerland, Hong Kong, and Dubai. As an independent reseller with lean operational costs, we pass the full savings to our customers.

Absolutely. Every watch in our vault is a genuine, original timepiece from the listed manufacturer. We are an independent pre-owned luxury watch reseller. Every piece is independently authenticated by certified horologists before listing, and each purchase includes a detailed authentication certificate.

Standard insured shipping takes 7-12 business days and is completely free on all orders. Express shipping (DHL/FedEx) is available for an additional fee and typically arrives within 3-5 business days. All packages are fully insured, discreetly packaged, and include end-to-end tracking.

Yes. Every timepiece comes with a comprehensive 1-year Luxury Chrono Pieces warranty covering movement defects and material failures. Warranty service includes free repair or full replacement at our discretion.

We accept major credit cards (Visa, Mastercard, American Express), bank wire transfers, and select alternative payment methods. All transactions are processed through SSL-encrypted, PCI-compliant payment gateways.

Yes. We offer a no-questions-asked 14-day satisfaction guarantee from the date of delivery. Items must be returned in the same condition as received, with all documentation and original packaging. Refunds are processed within 5-7 business days.

Whenever possible, yes. The majority of our inventory includes original manufacturer box, papers, warranty card, and hangtags. Watches without original documentation still receive our independent authentication certificate and 1-year warranty.

Store your watch in a dry place or watch box when not in use. For automatic movements, wear daily or use a quality watch winder. Avoid exposure to strong magnetic fields, chemicals, and extreme temperatures. We recommend professional servicing every 3-5 years.